Refund policy

Returns and Refunds Policy

If your order arrives damaged, contains an incorrect or missing item, or has not arrived, please contact Christmas Home at xeroxbor@icloud.com with your order number and a description of the issue. For damaged or incorrect items, please include clear photos or a video if available. We will review the issue and contact you about the next steps.

Please do not send an item back before contacting us and receiving return instructions. We will let you know whether a return is needed and, if so, where to send it. If an order qualifies for a refund or replacement, we will explain the available resolution after reviewing the issue.

We do not offer voluntary returns for a change of mind. This does not affect any cancellation, return, refund, or other rights you may have under applicable law.

For questions about an order, contact us at xeroxbor@icloud.com.